Returns & Echange

Free returns

MarkGong Studio has a 14-day return policy: any unwanted items must be shipped/ postmarked within 14 days of receipt. When using our free return service through UPS, you will be refunded in the event of theft or loss during delivery to our warehouse. Kindly note that any initial shipping costs will not be refunded.

To return or exchange items, you must request a return authorization by logging into your account on acnestudios.com. Then, use the enclosed pre-paid shipping label to send any items back to us, and find instructions below. Orders returned to us without a return authorization may face delays in processing.

If you are receiving multiple shipments for your order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.