Returns & Exchange

MarkGong Studio has a 14-day return policy wherein any unwanted items must be postmarked within 14 days of the original receipt of purchase. When shipping a return, you will be refunded in the event of theft or loss during the delivery to our warehouse. We offer free return shipping through UPS. However, please note that any initial shipping costs will not be refunded. In order to return or exchange items, you must first request a return authorization form by logging into your account on Then, use the enclosed pre-paid shipping label to send any items back to us. Orders returned to MarkGong Studio without a return authorization form may face delays in processing. If your order arrives in multiple shipments, please wait until you have received all of your items to initiate the return and/or exchange process. Sending all of the unwanted items in one package will avoid delays in processing.