Shipping

Complimentary express shipping on all orders. Please note that free shipping will be applied to your order at checkout.

Destination: USA

ServiceEstimated deliveryCostUPS 2-Day Delivery2—3 business daysFree

Kindly note that delivery to destinations in Alaska, Hawaii, Puerto Rico, and some rural destinations may take up to 5-7 business days from the time of dispatch.

Some orders may be subject to signature requirement upon delivery due to order value. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).  

Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses.

Taxes and dutie

All orders shipped to the states of California, New Jersey, and New York are subject to state sales tax.

Some orders to the US will ship internationally.  Orders to the USA that involve international shipments are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price. Hence, your order will not be subject to any additional charges.

Important information

All orders are fully traceable at our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office (PO) boxes, APO or FPO addresses.

First-Time Order Policy

For security purposes, MarkGong Studio reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.

Insurance

MarkGong Studio insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by MarkGong Studio.

Pre-Orders

Certain items are available for pre-order.  The items you pre-order will be reserved for you, and will be shipped to you as soon as they become available.  The estimated shipping date is noted on the product page and in the checkout process.  If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.

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