MarkGong provides complimentary express shipping on all orders, which will be applied at checkout.

Orders in the USA can be expected to arrive in 2-3 business days.

Delivery to destinations in Alaska, Hawaii, Puerto Rico, and some rural destinations may take up to 5-7 business days from the time of shipment.

Due to order value, some shipments may be subject to signature requirement upon delivery. We recommend you specify an alternate daytime delivery address when ordering (for example, your work address), as UPS operates between 9:00 am and 6:00 pm on business days.

Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses.

All orders shipped to California, New Jersey, and New York are subject to state sales tax.

Orders to the USA that involve international shipments are shipped on a DDP (Delivery Duty Paid) basis. All import taxes and duties are included in the final price and will not add additional charges to your order.

All orders can be tracked from beginning to end on our website. However, these are guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability.

For security purposes, MarkGong Studio reserves the right to ship first-time orders to the cardholder’s verified billing or work address. To avoid delays in receiving your order, please be sure to provide the correct billing and shipping information associated with your credit/debit card. We recommend entering a shipping address where someone will be able to sign for and accept your order.

MarkGong Studio insures each order while in transit until it is delivered. It is your responsibility to ensure that a signature can be received when the order is delivered. Signatures by a third party is sufficient proof of order fulfillment and delivery by MarkGong Studio.

Certain items are available for pre-order. The items you pre-order will be reserved for you and shipped as soon as the item releases. The estimated shipping date is available on the product page and at checkout. If you place an order with both pre-order and in-stock items, you will receive separate shipments and shipment confirmations.

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